IT Service Management (ITSM)
ITSM is a set of workflows and technologies that enables the development, delivery, and management of IT services to be as efficient as possible. It provides increased productivity, lowers costs, and improved end-user satisfaction. ITSM handles incidents, service requests, problems, and modifications that are usually related to an ITSM platform, such as Service Now.
All the features you and your team need!
Service Catalog:
Monitoring service obligations performance and prioritizing, reallocating, and expanding activities.
Incident Management:
Restore services and rapidly fix problems. It boosts employee productivity, restores services, and increases incident deflection.
Password Reset:
End users can reset their passwords, modify their passwords and unlock actions via discussions between Virtual Agent.
Release Management:
It aids in conflict resolution, concurrent change management, risk assessment, and calculation, and maintaining a single system or record.
Asset Management:
Gain essential asset management capacities for infrastructure, operations, and field services supervision. Make use of investment in the asset life cycle to improve IT services and make intelligent decisions.
Field Service Management:
By streamlining field service management, organizations can streamline workforce operations, boost efficiency and simplify everyday life—not only for on-the-job personnel but also for the bureau’s administrative personnel.
Problem Management:
Finding and even resolving the most challenging problems, reducing the impact of unforeseen disruptions, and even preventing difficulties. By employing problem management, minimize disruptions, eliminate incidents, and speed up the resolution of the root cause.
Change Management:
Using built-in AI, simplify, automate, and speed complicated change processes, reduce failure and expenses. The advantages of implementing change management include increased skill and accuracy, organizational integration, and increased change velocity.
CMDB:
The ServiceNow database that stores information about all technical services is known as the CMDB. It contains service name and description, approvers for modifications and service responsibilities as well as other closely connected information on support services.