Field Service Management (FSM)
Field Service Management (FSM) helps organizations match the tasks of their field agents based on the skills, assignments, inventory, and geographical territory. Assisting field agents with task management, status, time management, and travel planning for all field-related activities. Our platform enables you to conduct risk assessments, create custom job reports, schedule recurring tasks, and generate invoices in real-time. You can completely customize the way your business processes are run with our field service management software.
All the features you and your team need!
Better Customer Visibility:
Customers can book appointments and receive text message updates on worker location and arrival time.
Automated Work Assignment:
Work assignments are automated based on availability, proximity, and the parts and skills required.
Source and Parts Management:
Utilize ServiceNow Asset Management as a centralized repository for assets in stock and inventory control.
Enhanced Insights:
Use and customize pre-built reports and dashboards to gain real-time insight into utilization, capacity, customers and locations requesting work, and other metrics.
Seamless Work Orders:
Integrate with ServiceNow Connected Operations, Customer Service Management, or IT Service Management to resolve faster.
Exceptionally Innovative:
FSM assigns tasks to agents based on their abilities, geographic territory assignments, and inventory availability.