Problems with Contact Center Experience
High Cost & Low efficiency associated with contact center agents
Wait time to get an Huma agent IVR options runs out
Voice Bots lacks natural conservation experience
AskAI Deployment Use Cases
Upgrade your contact center experience with AI built virtual agent trained to solve specific business workflows telephony or chatbot conversations
Customer Care
I want to clean up
my house
Sure, how many
rooms you have?
Concierge
I want to book a table
for tonight
Sure, can i get the
number of guests?
Technical Support
My broadband is
down
Sure, can you confirm,
if your cable connected?
Features
Natural-language enabled
Well-defined APIs for integration with CRMs and contact centers
Integration with Ticketing systems
Leverages popular third-party NLP frameworks
Fallback to live agents
Voice Enabled Across WEB, telephony
Auto Agent Redirection Monitors and routes the call to Human agent
Quick Customization & automation of any Contact Center Workflow
Easy CRM integration
Technology Evolution of Customer Service
An Advanced Conversational AI framework that understands context and is designed to automate the workflow & improve ROI
Human Agent
High Wait time
Cost – Training &
Reception
IVR
Limited and inflexible
options Cost of
Equipment
Voice Bot
Limited CRM integration Lacks Natural Conversation experience
Intelligent Voice Agent
Improved Automation Natural Language conversation Quick Customization