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ServiceNow Process Consultant (ITOM)

About Nouveau Labs :

Nouveau Labs Pvt. Ltd. is a SW Engineering Product and Services company with its HQ in Bangalore. The company has its executive leadership represented by industry veterans with deep background in software engineering and sales. The company aims to be the most innovative & trusted product development & support partner for global technology companies and start-ups working on digital products or platforms. The core business of the company is to provide world-class experience & out-of-the-box solutions around product engineering services while leveraging its technology expertise around Artificial intelligence, Machine Learning, Networking, Analytics, Cloud Technologies etc. The company adopts best of the people policies while recruiting superior technical & managerial minds from the industry. We believe in long-term commitment to its stakeholders so that we work in a family-like environment with passion, transparency and commitment.

JOB DESCRIPTION :

Job Title : ServiceNow Process Consultant (ITOM)
Experience : 5+  Years
Location : Gurgaon/Bangalore/Pune
Work Type : Work from Office

Responsibilities :

Working with clients and providing leadership on best practices in areas such as IT Operation Management (ITOM), Event Management, Service Mapping, CPG, Discovery, Security Operation, GRC etc.
Understanding and being able to utilize ServiceNow methodologies, collateral, and accelerators.
Gathering and understanding requirements from clients including AS-IS process and propose ServiceNow best practices and document the To-Be process.
Conducting gap analysis and assessments to identify the delta between ServiceNow and current processes.
Assisting with the design, development and implementation of ServiceNow solutions
Managing and communicating process and business requirements to the delivery team as a bridge to ensure that the proposed solutions meet the customer’s expectations.
Preparing for and facilitation of workshop sessions including demonstrating ServiceNow platform capabilities
Creating requirements stories, process documentation and training guides
Participating in Project team collaboration sessions with PM, Solution Architects, and Technical Consultant
Providing support for existing ServiceNow solutions and recommending opportunities for enhancements

Qualification :

Graduate from Business or Information Technology or relevant stream.
5 to 6 years of experience in consulting in ServiceNow ITOM and Security Operation.
Superior facilitation and presentation techniques – able to create presentations as per customer needs.
Able to carve out customer success matrix.
Flexible to work on multiple opportunities/projects at same time.
Strong team working skills

Fluency in English is a mandatory requirement for this role, as it involves regular engagement with English-speaking stakeholders. Given the extensive volume of interactions with these stakeholders, which is an integral aspect of the position, restructuring the company’s operations to circumvent this necessity is not feasible.

So, if you are looking for a stable, technology-focused, dynamic work environment… Look no further!

Send your latest resume to recruiter@nouveau-labs.com