Professional Services Engineer

What You’ll Be Doing

The Professional Services team helps customers properly design, deploy, and configure their Menlo solution. You will function as a senior technical individual contributor, providing onsite and remote assistance directly with the customer’s personnel and project teams. You will serve as the Menlo subject matter expert providing technical direction, interpretation, and alternatives to ensure a successful and rapid implementation. You will also contribute to the development of new features within our products, work on complex technical problems, and provide solutions which are highly innovative.
This is a very technical, hands-on role and the Consultant will be required to develop and maintain an expertise on Menlo Security products and the integrated platforms deployed within our customers’ networks.

Your Impact

In Country(80-90%) and regional travel (25-50%) to customer sites meeting, installing and deploying Menlo Security solutions as outlined by the statement of work
Interact with the Menlo Security Support team to troubleshoot and diagnose product questions or issues
Ensure client needs are met and deliverables produced on time according to specified project deliverables/scope
Document and template necessary documentation packages for customers as defined
Script and automate repetitive tasks
Work on a team or lead a team depending upon the specified project
Provide complex solutions in customer environments and execute/document said solutions by self or as a team leader
Demonstrate the robustness and the value of the Menlo solution
Other tasks and duties as needed to support the customer and/or business
Handover to Technical Account Management for further enhancement of the security posture provided to the customer, deliver support when appropriate
Providing technical coordination to customers before and after-sales, manage all product-related queries and address them on time
Provide developers with customers’ feedback to help identify potential new features or products
Analyze customers’ needs and suggest upgrades or additional features to meet their requirements and establish best practices, being the trusted advisor
Liaise with the sales department to win new business and upsell

Your Experience

Must Have:

Solid understanding of Internet protocols(TCP/IP, HTTP and SSL) and applications
Linux System admin skills
Scripting experience – Python, Powershell and Bash is preferred
BS in Computer Science, MIS, business, or equivalent education/training/experience

Good to Have:

Minimum 3 years’ experience with Public Cloud Platforms Architecture and Deployment (AWS, Azure, GCP)
AWS Certified Solution Architect Professional, AWS Advanced Certified Networking
Specialty, MCSE Cloud Platforms, VMWare VCAP6-NV and Cisco CCNA is preferred
Excellent written and verbal communication skills
Architecture and delivery with Enterprise and/or Service Provider customers where virtualization environments such as KVM, VMWare and etc
Minimum of 2 years’ experience in building/integrating security solutions in large environments, like Bluecoat, Forcepoint, F5 and etc
Ability to effectively juggle and manage many different tasks simultaneously
Demonstrated project management and leadership skill is preferred

So, if you are looking for a stable, technology-focused, dynamic work environment… Look no further!

Send your latest resume to recruiter@nouveau-labs.com